Today’s post is mostly from the February 2015 edition of the Social Security newsletter. Read the full newsletter here.
Social Security has done it again! Social Security’s websites scored higher in customer satisfaction than those of some of the leading private sector companies in America, according to the ForeSee E-government Satisfaction Index. The Index also reported that of the 100 top-ranked federal sites, 5 of the top 6 belong to SSA.
The study analyzed 220,000 survey responses collected from users across 100 federal government websites. Social Security’s Extra Help with Medicare Prescription Drug Plan Costs, Retirement Estimator, Business Services Online, my Social Security, and online retirement application websites were all top-ranked. These websites outperformed those of private-sector customer service icons, including Amazon, L. L. Bean, and Apple.
Social Security’s websites outperform so many others because they are easy to navigate, and the information is easy to find. In addition, we employ acceptance testing, focus groups, and surveys to develop online applications and Web pages that will meet the expectations of users.
Check out all the great Social Security online services, including online applications, by visiting www.socialsecurity.gov/onlineservices.
All the above website locations are available through www.socialsecurity.gov. Specific sites named above follow:
Extra Help with Medicare Prescription Drug Plan Costs
Business Services Online (BSO)