Q: Do all Social Security offices have the same public hours?
A: Most do but not all.
Social Security local offices across the nation expanded their public hours in March 2015.
Routine public hours nationally are 9:00am – 4:00pm Monday, Tuesday, Thursday, and Friday and from 9:00am – noon on Wednesday. Offices close at noon every Wednesday so employees have time to work on existing workloads and other assignments.
Including in North Dakota, some very small offices have different hours that vary with location.
Specific office information is in the Contact Us section of the Social Security website, www.socialsecurity.gov. From the “Contact Us” page, click on the “Find an Office” link and input the local ZIP Code. The reply shows the local Social Security office address, hours, map and related information.
A local office visit is not needed for most Social Security work. Including completion of retirement and disability applications, most Social Security business can be conducted by telephone or online at www.socialsecurity.gov, without visiting the office. Here is a list of services available online.
The Social Security national toll-free numbers, 800-772-1213 and TTY 800-325-0778, are staffed by SSA employees from 7:00am – 7:00pm, local time, Monday – Friday, standard business days. These representatives use the same computer system as in local offices to answer questions, make appointments and update your benefits. Automated services are also available through the national numbers.
Including changing your mailing address and direct deposit bank account information, you can update your benefits online yourself if you have created a personal, pin and password protected, my Social Security account at www.socialsecurity.gov/myaccount/.
Use the contact option best for you.