Questions about the Affordable Care Act (ACA) have been received in my office, none of which Social Security employees can answer.
In part, the HHS press release announcing the site states:
“The Obama administration today kicked off the Health Insurance Marketplace education effort with a new, consumer-focused HealthCare.gov website and the 24-hours-a-day consumer call center to help Americans prepare for open enrollment and ultimately sign up for private health insurance. The new tools will help Americans understand their choices and select the coverage that best suits their needs when open enrollment in the new Health Insurance Marketplace begins October 1.
The new website and toll-free number have a simple mission: to make sure every American who needs health coverage has the information they need to make choices that are right for themselves and their families—or their businesses,” said Health and Human Services Secretary Kathleen Sebelius. …
The website is built with a responsive design so that consumers may access it from their desktops, smart-phones, and other mobile devices. …
Between now and the start of open enrollment, the Marketplace call center will provide educational information and, beginning Oct. 1, 2013, will assist consumers with application completion and plan selection. In addition to English and Spanish, the call center provides assistance in more than 150 languages through an interpretation and translation service. Customer service representatives are available for assistance via a toll-free number at 1-800-318-2596 and hearing impaired callers using TTY/TDD technology can dial 1-855-889-4325 for assistance. …”
Links connecting to https://www.healthcare.gov/ are on the HHS site as well as on the HHS/Centers for Medicare & Medicaid Services (CMS) and Social Security websites. The CMS homepage, http://www.cms.gov/, has additional Affordable Care Act information.