Q: I am moving out of state soon. How do I find the correct Social Security office to get my address changed? Should I contact the office where I used to live or the one closest to where I’m moving?
A: Keep your mailing address current even if not changing your bank information. If changing financial institutions, keep your old account open until benefits are received in the new one. Depending on computer processing dates, this could take up to two months of benefits.
Contacting either office would be fine once you know your new address and updated direct deposit bank information but you actually have more options. Office hours for most local Social Security offices are 9:00am – 3:30pm standard business days. Very small offices, including several in North Dakota, have shorter hours.
Calling the Social Security national toll-free number, 1-800-772-1213 (TTY 1-800-325-0778) between 7:00am-7:00pm, standard business days all across the country, might be a more convenient option for you. Social Security has phone representatives in different locations to provide this service.
If you move often, consider requesting a password allowing you to change your mailing address, direct deposit information and other actions directly online yourself.
Learn the location of a local Social Security office, office hours and more at www.socialsecurity.gov. Follow the “Locate a Social Security office” link at the bottom of the Top Services section. Once there, all you need do is enter the zip code for the area desired.
All Social Security sites use the same computer system. Each can update your record or answer your questions. Within Social Security, each local office has an assigned territory but you can usually work with whatever office you want.
Most routine actions, from changing your address to asking a question about existing or potential Social Security benefits, can be accomplished with a SSA representative at the national toll-free number. If needed, that representative can forward a message to the local office. For example, appointments made through the national number go to the local office for completion if the person does not want to file their application online.